Privacy Policy
Infinite Digital Network Last Updated: 30th July 2026
At Infinite Digital Network (“we,” “us,” “our,” or “the Company”), we are committed to protecting the privacy and security of our website visitors, clients, and partners. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and the rights you have regarding your information when you interact with our website, services, and communications.
By using our website at https://infinitedigitalnetwork.com (“the Site”), you agree to the terms outlined in this Privacy Policy.
1. Who We Are
Our website address is: https://infinitedigitalnetwork.com
Infinite Digital Network is a digital agency offering branding, web design, and digital marketing services, including social media management and content strategy. This Privacy Policy applies to all personal data collected through our website and in the course of providing our services.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
This includes information submitted through contact forms, inquiry forms, newsletter sign-ups, comments, or direct communication with our team, such as:
- Full name
- Email address
- Phone number
- Company name
- Project details or service inquiries
- Any other information you choose to share with us
2.2 Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string, to assist with spam detection.
An anonymized string created from your email address (referred to as a “hash”) may be shared with the Gravatar service to check whether you are using it. The Gravatar service’s privacy policy is available at: https://automattic.com/privacy/. Once your comment is approved, your profile picture will be publicly visible alongside your comment.
2.3 Media Uploads
If you upload images to the website, please be aware that images may contain embedded location data (EXIF GPS data). Visitors to the site can potentially download and extract this location data from images. We recommend avoiding uploads of images with embedded location data where privacy is a concern.
2.4 Automatically Collected Information
When you visit our Site, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type and operating system
- Referring website
- Pages visited and time spent on the Site
- Date and time of access
3. Cookies
Cookies are small text files placed on your device to help our website function properly and improve your browsing experience. Here’s how we use them:
Comments: If you leave a comment on our site, you may opt in to save your name, email address, and website in cookies for your convenience, so you don’t need to re-enter this information when leaving another comment. These cookies last for one year.
Login Cookies: If you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we also set cookies to save your login information and screen display preferences. Login cookies last two days, and screen option cookies last one year. If you select “Remember Me,” your login will persist for two weeks. Logging out removes your login cookies.
Editing Cookies: If you edit or publish content on our Site, an additional cookie will be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the content you just edited. It expires after one day.
Analytics and Marketing Cookies: We may also use cookies from third-party services (such as Google Analytics or social media platforms) to understand how visitors interact with our Site and to support our marketing efforts. You can control or disable cookies through your browser settings at any time; however, doing so may affect certain features of the Site.
4. Embedded Content From Other Websites
Pages on this Site may include embedded content (for example, videos, images, or articles). Embedded content from other websites behaves exactly as if the visitor had visited that other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content — including tracking your interaction if you have an account and are logged into that website.
5. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide requested information about our services
- Deliver, manage, and improve our branding, web design, and social media services
- Communicate with you regarding your projects, proposals, or ongoing services
- Send relevant marketing communications, where you have consented to receive them
- Detect and prevent spam, fraud, or misuse of our Site
- Comply with legal, regulatory, or security obligations
- Analyze website usage to improve user experience and content
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
6. Who We Share Your Data With
We only share personal data where necessary and appropriate, including:
- Password Resets: If you request a password reset, your IP address will be included in the reset email.
- Service Providers: We may share data with trusted third-party service providers who support our operations (e.g., hosting providers, email service providers, analytics tools, or spam detection services), strictly for the purpose of delivering our services.
- Legal Requirements: We may disclose your data where required to comply with a legal obligation, protect our rights, or ensure the safety of our users or the public.
We do not share your personal data with third parties for their independent marketing purposes without your consent.
7. How Long We Retain Your Data
- Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and automatically approve any follow-up comments, rather than holding them in a moderation queue.
- Registered Users: For users who register on our website (if applicable), we store the personal information provided in their user profile. All users can view, edit, or delete their personal information at any time (except their username, which cannot be changed). Website administrators can also view and edit this information.
- General Inquiries: Information submitted through contact or inquiry forms is retained for as long as necessary to respond to your inquiry, manage our business relationship, or comply with legal obligations, after which it is securely deleted or anonymized.
8. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Where this involves data transfer outside your country of residence, we take reasonable steps to ensure that any such transfer complies with applicable data protection laws.
9. Your Data Protection Rights
If you have an account on this Site, or have left comments, you have the right to:
- Request Access: Request an exported file of the personal data we hold about you, including any data you have provided to us.
- Request Erasure: Request that we erase any personal data we hold about you. This does not include data we are obliged to retain for administrative, legal, or security purposes.
- Request Correction: Request that we correct any inaccurate or incomplete personal data.
- Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time.
- Object to Processing: Object to certain types of processing, such as direct marketing.
To exercise any of these rights, please contact us using the details in Section 12 below.
10. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our Site and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information promptly.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to the appropriate team below.
Support
Our friendly and experienced team is always here to help, answer your questions, and guide you every step forward. 📧 support@infinitedigitalnetwork.com
Sales
Have questions about our services or pricing? Reach out to our sales team — we’ll guide you toward the right solution. 📧 marketing@infinitedigitalnetwork.com 📧 sales@infinitedigitalnetwork.com
Phone
📞 +254 798 85 2545 📞 +254 729 110 018
Business Hours:
- Monday – Friday: 8:00 AM – 6:00 PM
- Saturday: 9:00 AM – 5:00 PM
- Sunday: Closed (Free day)
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your data.
This Privacy Policy is intended to provide transparency about our data practices in accordance with applicable data protection regulations, including Kenya’s Data Protection Act (2019), where applicable.
